BUILDING DYNAMIC CONVERSATIONS: «One good conversation can shift the direction of change forever.»Linda Lambert Home » Leadership en organisational change » Building dynamic conversations Building impactful conversations The program includes the following topics: Active listening Showing empathy Mastering the steps of an effective conversation Asking powerful questions Reformulating and triggering commitment Turning problems into solutions Dealing with objections and finalising agreements My learning outcomes MAXIMISE MY UNDERSTANDINGActive Listening CONTROL MY CONVERSATIONSManaging steps and concluding DEVELOP CHARISMAArguing with impact WORK TOGETHERBuilding consensus What’s in it for me? Keeping control Going all the way Succeed Timing 4 interactive sessions of 2 hours to master the learning results *Type of coaching: online and / or face-to-face Optional 2 personalized coaching sessions of 2 hours about successful conversations