BUILDING CUSTOMER LOYALTY

«I reward loyalty with loyalty and disloyalty with distance.»

Frans van de Wiel

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Engaging my clients in the long run

The program includes the following topics:

My learning outcomes

KNOW THE KEYS TO SATISFACTION

Using the levers that work

EMPHASIZE MY COMMUNICATION

Establishing dialogues that are genuine

IDENTIFY DISSATISFACTION

Understanding the opportunities for improvement

STRENGTHEN MY ARGUMENTATION

Exceeding expectations

What’s in it for me?

Timing

4 interactive sessions of 2 hours to master the learning results

*Type of coaching: online and / or face-to-face

Optional

4 personalized coaching sessions of 2 hours about my customer’s engagements

Personalised offer :