BUILDING CUSTOMER LOYALTY
«I reward loyalty with loyalty and disloyalty with distance.»
Frans van de Wiel
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Engaging my clients in the long run
The program includes the following topics:
- Knowing my client's issues
- Understanding the "supplier" relationship they are looking for
- The 3 dimensions of satisfaction
- The 3 dimensions of trust
- The unspoken aspects of dissatisfaction
- Exceeding expectations to build loyalty
My learning outcomes
KNOW THE KEYS TO SATISFACTION
Using the levers that work
EMPHASIZE MY COMMUNICATION
Establishing dialogues that are genuine
IDENTIFY DISSATISFACTION
Understanding the opportunities for improvement
STRENGTHEN MY ARGUMENTATION
Exceeding expectations
What’s in it for me?
- Creating strong bonds
- Becoming the preferred supplier
- Attracting my customers
Timing
4 interactive sessions of 2 hours to master the learning results
*Type of coaching: online and / or face-to-face
Optional
4 personalized coaching sessions of 2 hours about my customer’s engagements