BUILDING CUSTOMER LOYALTY «I reward loyalty with loyalty and disloyalty with distance.»Frans van de Wiel Home » Sales B2B – B2C – H2H » Building customer loyalty Engaging my clients in the long run The program includes the following topics: Knowing my client's issues Understanding the "supplier" relationship they are looking for The 3 dimensions of satisfaction The 3 dimensions of trust The unspoken aspects of dissatisfaction Exceeding expectations to build loyalty My learning outcomes KNOW THE KEYS TO SATISFACTIONUsing the levers that work EMPHASIZE MY COMMUNICATIONEstablishing dialogues that are genuine IDENTIFY DISSATISFACTIONUnderstanding the opportunities for improvement STRENGTHEN MY ARGUMENTATIONExceeding expectations What’s in it for me? Creating strong bonds Becoming the preferred supplier Attracting my customers Timing 4 interactive sessions of 2 hours to master the learning results *Type of coaching: online and / or face-to-face Optional 4 personalized coaching sessions of 2 hours about my customer’s engagements Take the test Personalised offer :