UNDERSTANDING THE PROFILES OF MY INTERLOCUTEURS TO COMMUNICATE BETTER «The single biggest problem in communication is the illusion that it has taken place»George Bernard Shaw Home » Sales B2B – B2C – H2H » Understanding the profiles of my interlocuteurs to communicate better Adapting to behavioural profiles The program includes the following topics: Understanding the 4 profiles of W.M.Marston Knowing my own drivers Recognising the profiles and preferences of my interlocutors Knowing the motivators of my clients and creating a safe environment for them Mastering the communication levers and styles for each profile Adapting my communication for authentic interactions My learning outcomes UNDERSTAND MOTIVATORSIdentifying the emotions, intentions and expectations of my clients CONVINCE MY CUSTOMERSTranslating expectations into relevant solutions CREATE HUMAN CONNECTIONSInspiring trust despite our differences BE IN THE DRIVER’S SEATConducting effective conversations My benefits Creating complicity Facilitating my conversations Attracting my customers Timing 4 interactive sessions of 2 hours to master the learning results, the self-assessment of my profile *Type of coaching: online and / or face-to-face Optional 4 personalized coaching sessions of 2 hours about the way I handle the 4 profiles